Insight

Really Awesome Coffee operates a growing network of over 30 mobile coffee vans across the UK, bringing high-quality coffee directly to offices and business parks. Operating on a franchise model, the concept had significant potential for expansion — but unpredictable weather meant that standing in the cold or rain reduced customer appeal. The challenge was to create a digital solution that made ordering quick, convenient, and engaging, whatever the weather.

Idea

We developed a bespoke mobile app that connects customers directly to their local coffee van. Users can, receive push notifications when it’s en route, and place and pay for their orders ahead of arrival. Baristas can then serve both walk-up customers and app users seamlessly, while the app notifies customers the moment their drinks are ready — allowing them to stay warm and dry until collection.

For franchise owners, we introduced automated reporting to replace time-consuming manual processes, giving clear insights into sales and stock levels. To boost customer loyalty, the app also includes rewards and discounts, encouraging repeat visits and strengthening the brand’s community feel.

Impact

The app has transformed the customer experience, making it faster, easier, and more convenient to grab a coffee on the go. Rain or shine, customers enjoy the same high-quality service without the wait, while franchise owners benefit from streamlined reporting, stock optimisation, and stronger sales visibility. With loyalty rewards driving repeat business and push notifications keeping customers engaged, the app supports both customer satisfaction and franchise growth — proving that, like great coffee, good design keeps everything running smoothly.